There's no such thing as success by itself; failure is always an ingredient of success. And in a business, when you're doing new things, it's always experiment, try, fail, learn, do it again, and then, finally, hopefully, maybe you get some success. But failure is a key ingredient in any success.

I think life is a long journey, and your reputation and your integrity matter. And I've seen time and time again that when you do the right thing and you treat people fairly and nicely, it comes back around to you in very positive ways.

It kind of stuck with me as a pretty good life philosophy—to be fair, to be ethical, to be forthright in what you're doing in your dealings with others, but also don't forget to win, right?

You learn a lot more from your customers than you do from competition.

I have this belief that a lot of human potential is sort of left unrealized because people are afraid to fail, seeking perfection, and unwilling to experiment and make mistakes.

I believe, fundamentally, that organizations like ours and others will be successful if they solve the future problems that customers have. If they don’t, they’ll just go out of business. So, you have to be in touch with those problems, and you have to have the capabilities to innovate around addressing those unmet needs.