Customer Podcast Clips

Clips on 'customer'

The 4-Part Hooked Model: Trigger, Action, Reward, and Investment

4:49 · #553: How to Become Indistractable - Nir Eyalview episode

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Customers Will Always Choose the Path of Least Resistance When There's Value

2:57 · #366: Avlock Kohli on AngelList Rolling Funds - Avlok Kohliview episode

innovation

The Robot Revolution Has Already Arrived

2:18 · Product and Media Are the Leverage of New Wealth - Naval Ravikantview episode

business software

Building Their Brand Around Customer Service Was Zappos' Turning Point

1:21 · Remembering Tony Hsieh of Zapposview episode

Balaji Srinivasan Praises Reid Hoffman's 'Tour of Duty' Hiring Framework

1:11 · Balaji Srinivasan: Living in the Futureview episode

How Peloton Delivers Bikes While Keeping Customers Safe Amid COVID-19

1:29 · How I Built Resilience: Live with John Foleyview episode

covid-19

Innovators Historically Migrate from Uncongenial to Congenial Regimes

2:00 · Matt Ridley: How Innovation Works, Part 1view episode

innovation product customers customers

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silicon valley products @elonmusk

Superhuman Onboards New Users With a 30-Minute Video Call

0:38 · Building Products for Power Users - Rahul Vohraview episode

software customers

Know Your Customer (And Don't Go Too Big Too Early)

1:41 · Daniel Ek – The Future of Audioview episode

business data

Apple's New Product Announcements from September 2019 and What They Mean

6:28 · 16 Minutes on the News #8: Apple Camera, Services; Wearables - Where are Weview episode

google phone advertising children

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money internet tv software computer content technology innovation product business facebook

Most Companies Build a Product & Then Find an Audience; Bryce Did Things in Reverse

1:55 · Chris Bartonview episode

product customers

Firing BrainQUICKEN's High-Maintenance Customers Improved Tim Ferriss' Mental State

1:47 · Author and Podcaster: Tim Ferrissview episode

customers

Listening to Customers Amid COVID-19 Helped Salesforce Expand Their Product Portfolio

2:23 · Rapid Response: Why Salesforce Bought Slack, w/Salesforce's Bret Taylorview episode

customers

Salesforce Instituted a 'Million Zoom Challenge' for Salespeople Amid COVID-19

0:53 · Rapid Response: Why Salesforce Bought Slack, w/Salesforce's Bret Taylorview episode

customers

Like a Fly Fisher Does With Fish, Businesses Must Express Interest in Customers

3:20 · Danny Meyer – The Power of Hospitalityview episode

customers business

Optimizing Customer Onboarding Helped Fusion Books Retain Users

1:40 · The secret power of onboarding, w/Canva's Melanie Perkinsview episode

People Post-Rationalize the Motivation Behind Actions

3:22 · The Irrational Truths Behind User Behavior, with Dan Ariely & Gigi Levy-Weissview episode

founder customers founders

Zappos Doesn't Sell Shoes; They Sell Good Customer Service

0:30 · Remembering Tony Hsieh of Zapposview episode

Tony Hsieh Only Owns Four Pairs of Shoes

0:34 · Remembering Tony Hsieh of Zapposview episode

Zappos Is a Service Company That Happens to Sell Shoes

0:46 · Remembering Tony Hsieh of Zapposview episode

Scott Galloway Thinks HBO Fucked Up; They Can't Get Customers

3:19 · 663 - Scott Galloway on Post Corona: From Crisis to Opportunityview episode

Teams Must Be Cross-Functionally Aligned Around Growth

3:59 · The New Growth Mindset with Sean Ellis & James Currierview episode

customers business product

Don't Pay for Referrals Without Word-of-Mouth Growth

1:50 · The New Growth Mindset with Sean Ellis & James Currierview episode

customers

Identify Must-Have Users & Learn Everything Possible About Them

1:13 · The New Growth Mindset with Sean Ellis & James Currierview episode

founder customers

Seth Godin Didn't Think He Could Top His First Book, 'Permission Marketing'

1:59 · #476: Seth Godin on The Game of Life, The Value of Hacks, and Overcoming Anxietyview episode

book writing

Seth Godin Isn't Playing the Business-Building Game

3:03 · #476: Seth Godin on The Game of Life, The Value of Hacks, and Overcoming Anxietyview episode

Ryan Holiday Receives Angry Customer Service Emails

0:27 · Don’t Let Anger Make You Mean - Ryan Holidayview episode

Mining Bitcoin Is Like Owning a Data Center With Consistent Customer Demand

1:20 · #383: Jim Cramer Becomes A Bitcoin Bullview episode

bitcoin

Founders Like Melanie Perkins & Eric Yuan Enjoy Speaking With Customers

1:12 · #382: Alex Konrad on The Best Stories In Techview episode

customers

Listening to Customers Helped Canva Become Successful

0:59 · #382: Alex Konrad on The Best Stories In Techview episode

tech customers

Startups With Customers Have Leverage Over Potential Investors

2:07 · Michael Seibel – Lessons from Thousands of Startupsview episode

investor product customers investors

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founders

Airbnb's Customers Are Hosts, Not Guests

2:01 · Michael Seibel – Lessons from Thousands of Startupsview episode

business

Rinse Partners With Dry Cleaners & Serve Customers Between 8-10 PM

1:10 · How I Built Resilience: Ajay Prakash and James Joun of Rinseview episode

Rinse Helps Dry Cleaners Improve Customer Acquisition

1:24 · How I Built Resilience: Ajay Prakash and James Joun of Rinseview episode

How Did Rinse, a Dry Cleaning & Laundry Delivery Service, Attract Early Customers?

1:28 · How I Built Resilience: Ajay Prakash and James Joun of Rinseview episode

customers business

20-Year-Old Robinhood User Commits Suicide After Seeing $700K+ Negative Balance

1:17 · #453: The Random Show — Zen, Investing, Mike Tyson, Artificial Intelligence, and the World's Best Beers - Tim Ferriss, Kevin Roseview episode

Craig Newmark Kept Customer Service Front of Mind as Craigslist's CEO

1:17 · Craig Newmark on Building Craigslist, Teamwork, & The Golden Ruleview episode

Before Building a Product, Know Your Ideal Customer

4:47 · 344: Sahil Lavingia On Building Technology Companiesview episode

product startups

While Scaling, PayPal Ignored Customer Complaints to Focus on User Acquisition

2:35 · Let Fires Burn w/Selina Tobaccowala (Evite, SurveyMonkey, Gixo) - Selina Tobaccowala, Reid Hoffmanview episode

customers

Businesses Face Customer Backlash for Enforcing Mask Requirement Amid COVID-19

4:00 · There's No Untangling The Pandemic From The Economyview episode

masks covid-19 mask virus

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Platform Company Developers Have a Vested Interest in Serving Customers

1:17 · The Product Thinking That Built Slack & Twitter w/ April Underwoodview episode

customers

Ask Customers How They'd Describe Your Company & Use Their Words When Marketing

0:37 · 20VC: Biggest Lessons From Scaling Opendoor's Scaling Journey, How To Implement Systems for Growth & The Right Way To Structure Customer Discovery Processes with Julia DeWahl, Angel Investorview episode

The Twenty Minute VC: Venture Capital | Startup Funding | The Pitch

When Engaging With Customers, Ask Broad & Open-Ended Questions

1:15 · 20VC: Biggest Lessons From Scaling Opendoor's Scaling Journey, How To Implement Systems for Growth & The Right Way To Structure Customer Discovery Processes with Julia DeWahl, Angel Investorview episode

customers

When Developing Product Features, Listen to Customer Concerns & Frustrations

0:52 · 20VC: Biggest Lessons From Scaling Opendoor's Scaling Journey, How To Implement Systems for Growth & The Right Way To Structure Customer Discovery Processes with Julia DeWahl, Angel Investorview episode

Engage With Customers Early & Often to Discover Power Users

1:07 · 20VC: Biggest Lessons From Scaling Opendoor's Scaling Journey, How To Implement Systems for Growth & The Right Way To Structure Customer Discovery Processes with Julia DeWahl, Angel Investorview episode

customers

Customer Acquisition Cost (CAC) Is an Unreliable Metric at the Seed Stage

1:02 · 20VC: Biggest Lessons From Scaling Opendoor's Scaling Journey, How To Implement Systems for Growth & The Right Way To Structure Customer Discovery Processes with Julia DeWahl, Angel Investorview episode

Stripe Values Small Teams & Early Customer Feedback

1:55 · John Collision – Growing the Internet Economy - John Collisonview episode

To Combat "Subscription Fatigue," Should 'Substack' Offer a Bundle Service to Customers?

4:30 · Ben Thompson– Platforms, Ecosystems, and Aggregatorsview episode

Shopify Allows Suppliers to Have a Direct Relationship With Customers

1:54 · Ben Thompson– Platforms, Ecosystems, and Aggregatorsview episode

customers

Netflix's Marginal Value Increases as Their Customer Base Grows

1:15 · Ben Thompson– Platforms, Ecosystems, and Aggregatorsview episode

Elad Recommends Companies Perform Customer & Revenue Stress Tests Amid COVID-19

1:54 · 20VC: Elad Gil on Startup Offense and Defence in a Recession, How The Venture Landscape Has Shifted & All Things Valuations, Secondaries and Layoffsview episode

customers covid-19

Nick's Plan for Protecting Restaurant Staff & Customers During COVID-19's Infancy

4:46 · #429: Nick Kokonas on Resurrecting Restaurants, Skin in the Game, and Investingview episode

covid-19 restaurant

How a Georgia Hair Salon Owner Maintains Social Distance with Customers

1:29 · Q & A: Dentists, Reopening Businesses, And Contact Tracingview episode

covid-19 reopen business

When Cloudflare Builds a New Product, They're the First Customer

1:25 · Panic with friends (54) - with Matthew Prince of Cloudflare - Matthew Prince 🌥view episode

products internet